Knowledgebase: HAWK Mobile Monitoring
The HAWK agent/app does not send monitored data. Why?
Posted by on 21 January 2018 09:45 AM

Please check the following:

  • The device has no Internet connection
  • The Agent on the device is activated
  • There is no anti-virus software or firewall installed on a device
  • If you still do not receive any monitored data, please, contact our support http://support.paraben.com/Tickets/Submit and send us Agent crash logs.
  • To see the crash logs, log in to the HAWK Mobile Monitor web-site, select the required device on the Monitored Devices page, and then enter the following address in your Internet browser:https://www.hawk-monitoring.com/User/CrashLog.aspx
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