Knowledgebase:
E3 Won't Start on Windows 10!
Posted by , Last modified by on 24 January 2018 08:23 AM
If you have OS Windows 10 then do the following steps:
  1. Install the windows update according your OS
    1. https://support.microsoft.com/en-us/help/3118401/update-for-universal-c-runtime-in-windows
  2. Install Windows Driver Kit
    1. https://developer.microsoft.com/en-us/windows/hardware/windows-driver-kit
  3. Install Window SDK for Windows 10,
  4. Install WDK for Windows 10
  5. Run ElectronicEvidenceExaminer.exe and check if application was started successfully.
IF the E3 doesn't start then do the following: 
  1. Go to directory C:\Program Files (x86)\Windows Kits\10\Debuggers\x86
  2. Start cmd as administrator (right click on Command Prompt -> context menu -> Run as Administrator)
  3. Enter the command: gflags -i <full path to exe> +sls
    1. (For example: gflags.exe -i "C:\TestDependencies.exe" +sls)
    2. Note: package with TestDependencies.exe was sent to you
  4. (Be sure that command has performed successfully with output: Current Registry Settings for TestDependencies.exe executable are: 00000002sls - Show Loader Snaps)
  5. Run windbg.exe as administrator:
  6. File->Open Executable
    1. (At first try choose TestDependencies.exe from "TestDependencies_vs2008.7z" package.
    2. If it fails, then choose TestDependencies.exe from "TestDependencies_vs2012.7z" package)
  7. Choose TestDependencies.exe
  8. Copy all the output, save to txt file
  9. Create a ticket and attach the txt file http://support.paraben.com/Tickets/Submit 
(0 vote(s))
Helpful
Not helpful