Knowledgebase : HAWK Mobile Monitoring
Yes, you can monitor more than one device.  You will need to purchases additional subscriptions to monitor more than one device (i.e.2 devices = 2 subscriptions).
No. Only messages created and calls performed after the Agent/App installation will be displayed on the web-site.
For Android OS devices, only the incoming calls from contacts blacklisted with the help of the 3rd party applications are monitored.
iOS/iPhone support is coming soon. We have decided to change our methods for working with these devices to match changes that have happened to the operating system/firmware. We hope to offer a new HAWK agent for iOS in the coming months.
To change target device you need to remove Agent from the web site and from the device. After that you will be able to install and activate Agent again to a new device. To remove Agent from the web site please follow the step-by-step instruction below:: ...
HAWK is a parental control system and was not created to be a spy-ware tool.  Therefore, we do not provide any tools for hiding the app/agent.
If an Agent is installed on a device, you will see it as HAWK in the list of applications installed on a device.
You can differentiate such devices by viewing device information, such as phone number or IMEI. You can then define different names for devices on the Device Info tab of the Monitored Devices page.
It depends on the user activity. Generally, such features as GPS tracking and MMS messages (2.5 MB per message maximum) consume the most volume of traffic.
Please make sure you have allowed the installation from unknown sources on your device. To allow the installation from unknown sources, do the following: * For Android OS 4.x and higher, select Settings > Security > Unknown Sources. * For Android OS...
Have you had a chance to compare data on the device and on the Hawk website? Check the following, if the data on the device and on the site is different: * The device has Internet connection; * The Agent is still on the device; * The Agent on the ...
If during the installation of an Agent you activated a device administrator, you will need to disable a device administrator. To disable a device administrator, do the following: * In the device Settings, select Security > Device administrators * In...
We do not have the ability to tell you who installed HAWK on your phone. It is designed as a parental monitoring tool. There are a few fail safes that whomever has installed it can do when you take it off so you want to make sure you do the following. Bac...
Currently, HAWK Monitoring System supports Android 7.0 devices. We have checked on our side on the device Samsung S7, S8 with Android 7.0, we do receive the data from the device (including SMS, MMS, call history and locations) on our web-site hawk-monit...
You can download the Agent to the device directly using mobile browser. This is the recommended way of Agent downloading.
An Agent sends data regardless of its state. To stop the sending of data, you need to uninstall an Agent.
To appear in the list, the device must be connected to Internet to allow an Agent to connect to the HAWK Mobile Monitor web-site. Also make sure the Agent is installed: there must be a HAWK application in the list of installed applications on the device.
The free 7 day trial period is available only to users who register to the service for the first time. If you have already registered to HAWK Mobile Monitor in the past, you will need to buy a subscription [https://www.hawk-monitoring.com/User/Billing/Bil...
The file may contain no coordinates. If the file was downloaded from the GPS History tab of the Device Monitoring page, try downloading it again and check that the GPS history data is displayed in the grid before starting the download.
We can only offer refunds if you purchased HAWK through our website: https://www.hawk-monitoring.com [https://www.hawk-monitoring.com].  If you did not purchase through our website, but through a reseller (i.e. SpyTech, etc.) you will need to contact thei...
If you want to disable uninstallation of HAWK on your Target device, you should perform the following to your Samsung device: * Go to Settings - Security - Device Administrators; * Check that HAWK has admin rights the device (the HAWK should be check...
Check if HAWK Agent has all permissions enabled on the target device. To check that please do the following: * On the Android device open the Settings menu. * Select the Applications option. * Select HAWK application. * Open the Permissions opti...
* Register an account on https://www.hawk-monitoring.com/Public/ and confirm registration by using a link which was sent to your e-mail. * Log in to the HAWK web site and go to Account/Promo Codes page. * Insert your Promo Code in the field on the P...
If you want to uninstall the HAWK agent, please follow the instructions: * Uncheck HAWK in Device Settings -> Security & Screen Lock -> Device Administrators * Go to Settings -> Apps -> HAWK and press Uninstall.
The HAWK Mobile Monitor Server uses the standard MMS message size limit in 2.5 MB. If an MMS message attachment is more than 2.5 MB, it will not be received by the Server.
Sometimes GPS history shows not the exact location of a device, but rather a location of a Wi-Fi spot which was used to send the monitored data. Please also check the Accuracy column in the GPS history, which indicates how accurate the recorded coordinate...
Please check that the device GPS tracking, or location services, is enabled on the monitored device.
Please check the following: * The device has no Internet connection * The Agent on the device is activated * There is no anti-virus software or firewall installed on a device * If you still do not receive any monitored data, please, contact our ...
The Agent has its own storage of monitored data. The storage size is limited to 10 MB. If there is no Internet connection on the device and the limit is exceeded, the storage data is erased and the device starts monitoring data anew.
The time displayed in the Device Date/Time column is displayed according to the current device time zone. If the time zone was changed, the time displayed in the column will change as well.
If the Deactivate button is not present on the tab, it means that the 30 days period, during which an Agent cannot be deactivated, has not passed yet. Please wait till the 30 days period comes to an end.